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FAQ

FAQ, HELP & SUPPORT

GETTING STARTED

WHAT IS GYPSY GUIDE?

GyPSy Guide produce award winning audio tour apps for scenic drives and road trips.

Using free gps signal provided by satellites and your devices gps chip, it determines your location.

Then, commentary plays automatically.  Filled with entertaining behind-the-scene stories, local tips and driving directions.

We’ll guide you to all the not to be missed things to see and do, but also tempt you with suggested sidetrips and lesser known spots, so you’ll be travelling like a local.

HOW MUCH DOES GYPSY GUIDE COST?

Each tour location is priced individually and displayed on the individual tour pages and as in-app purchases.

Or buy multiple tours as a bundle and save.  

And it’s a one time purchase that is yours to keep.  No time limits.  No monthly subscriptions.  Free updates.

HOW DO I BUY GYPSY GUIDE?

Download the new single app from Apple or GooglePlay (Android) and then buy tours as in-app purchases.

If you haven’t downloaded apps before – follow these instructions;

App Store (Apple)

https://support.apple.com/en-ca/HT204266#browse

GooglePlay Store (Android)

https://support.google.com/googleplay/answer/190860?hl=en

THE AREA I'M VISITING DOESN'T HAVE CELL SIGNAL, WILL GYPSY GUIDE STILL WORK?

Yes, the best part is you don’t need cell or WiFi signal while touring.

The app uses GPS instead of cell service to determine your location and play commentary automatically.  (GPS signal is free and comes from satellites).

Just make sure to download the app and tour content over wifi or cellular before you enter those ‘dead zones’.

WHEN SHOULD I DOWNLOAD GYPSY GUIDE?

It’s a one time purchase that is yours to keep and re-use.  No time limits.  No subscriptions.  Free updates.

Finding good wifi or cell signal can be challenging on the road. So it’s best to download content for offline use before you head out on vacation.

IS GYPSY GUIDE A ONE-TIME PURCHASE OR SUBSCRIPTION?

It’s a one time purchase that yours to keep.  No time limits, no monthly or annual subscriptions.

DO I ALSO NEED TO HAVE A MAP APP?

Generally no.

All of our tours include directions within the commentary, so you’ll have plenty of notice about important intersections and your options ahead.

Map apps (like Apple, Google) can lead you on a different route than the tour.

But they are handy if you want to leave the tour route and find a specific restaurant.

The maps only extend as far as the tour routes and are kept at a lower resolution to reduce overall download size.

WHAT ELSE DO I NEED TO DOWNLOAD GYPSY GUIDE?

All content, maps, audio, images etc are included in the initial download.

WHAT DEVICES WILL GYPSY GUIDE WORK ON?

The tours will work on all mobile devices that include a GPS chip.

All iPhone and Android devices include a GPS chip.

Some iPad models*. Apple only install a GPS chip on their more expensive WiFi+Cellular models.  

Kindle Fire do not include a GPS built in and therefore will not be able to track location in more remote locations.

AUDIO & CHARGING

CAN I LISTEN TO GYPSY GUIDE COMMENTARY AGAIN?

Yes.  All the commentary plays automatically, based on your location.  Or from the home screen of the app, Browse Tour, you can manually tap and play any audio points along the route, before or after you tour.

CAN I LISTEN TO GYPSY GUIDE TOURS THROUGH MY CAR STEREO?

The app automatically plays commentary through the speakers in your phone.

In order to hear through the vehicle stereo, you’ll need to create a successful pairing between your phone/device and the vehicle.

Refer to the vehicle manual for instructions or tips within the app.

I'VE HEARD GYPSY GUIDE TOURS DRAINS BATTERY QUICKLY, HOW SHOULD I KEEP MY PHONE CHARGED?

Using location service will drain your batter faster.  We recommended using a car charger, and not connecting your phone directly into the car usb port.

Car chargers provide a stronger, faster charge, good for when you are out touring all day.

Connecting your phone directly into the vehicle usb port can cause issues as some vehicles will create an automatic overriding pairing between your device and vehicle for media audio.

 

DOES GYPSY GUIDE INCLUDE MUSIC ?

You get to choose your own music as the tours operate in background mode. The commentary is detailed, but not constant, so you can chat or listen to music in-between audio points.

Enjoy some slack key guitar instrumental in Hawaii, bluegrass in the Smokies or create your own perfect playlist.

ACCOUNTS

HOW DO I IMPORT GYPSY GUIDE TOURS THAT I'VE ALREADY PURCHASED INTO THE NEW APP DESIGN?

Make sure you’ve downloaded the new single app design – this icon on your phone.

Already a fan?  See how you can migrate your existing tours over to the new design and see your entire collection in one app.

 

TOURS

WHERE DO GYPSY GUIDE TOURS START?

You can set out from the official tour start locations with introduction, or join and pick up the commentary anywhere along the route. 

Or if you prefer to keep things flexible, the guide will make recommendations and suggest side-trips with estimated timing so you can decide.

HOW OFTEN ARE GYPSY GUIDE TOURS UPDATED?

We regularly update the tours to reflect current conditions due to weather events or ongoing road closures.  As well as expanding the existing tour routes and adding new locations.

Please respect any closures that National Parks place on trails or areas due to wildlife movement, dangers or other circumstances.


Download Questions?

Call toll free number or chat online. Our local experts are happy to talk to you.

1.866.477.4171

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