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1-866-477-4171
1-866-477-4171

FAQ

FAQ, HELP & SUPPORT

HOW DO I USE THE NEW SINGLE APP VERSION?

Make sure you’ve downloaded the new single app design – this icon on your phone.

Already a fan?  See how you can migrate your existing tours over to the new design and see your entire collection in one app.

 

WHAT IS GYPSY GUIDE?

GyPSy Guide produce award winning audio tour apps for scenic drives and road trips.

Using free gps signal provided by satellites and your devices gps chip, it determines your location.

Then, commentary plays automatically.  Filled with entertaining behind-the-scene stories, local tips and driving directions.

We’ll guide you to all the not to be missed things to see and do, but also tempt you with suggested sidetrips and lesser known spots, so you’ll be travelling like a local.

HOW MUCH DOES IT COST?

Each tour is priced individually depending on the length/number of audio points. 

Look for our combination tours that are better value – eg. Arches & Canyonlands, Yellowstone & Grand Teton.

And it’s a one time purchase that is yours to keep.  No time limits.  No monthly subscriptions.

HOW DO I BUY?

Download the new single app from Apple or GooglePlay (Android) and then buy tours as in-app purchases.

If you haven’t downloaded apps before – follow these instructions;

App Store (Apple)

https://support.apple.com/en-ca/HT204266#browse

GooglePlay Store (Android)

https://support.google.com/googleplay/answer/190860?hl=en

THE AREA I'M VISITING DOESN'T HAVE CELL SIGNAL, WILL IT STILL WORK?

Yes, the best part is you don’t need cell phone service or WiFi. 

The app uses your phone’s GPS signal instead of cell towers to determine your location and play commentary automatically.  (GPS signal is free and comes from satellites).

Just make sure to download before you enter those ‘dead zones’.

CAN I LISTEN TO THE COMMENTARY AGAIN?

Yes.  All the commentary plays automatically, based on your location.  Or from the home screen of the app, Browse Tour, you can manually tap and play any audio points along the route, before or after you tour.

CAN I LISTEN THROUGH MY CAR STEREO?

The app automatically plays commentary through the speakers in your phone.

In order to hear through the vehicle stereo, you’ll need to create a successful pairing between your phone/tablet and the vehicle.

Refer to the vehicle manual for instructions.

USING LOCATION SERVICES DRAINS BATTERY - HOW CAN I KEEP CHARGED?

We recommended using a car charger, rather than connecting your phone directly into the car usb port.

Car chargers provide a stronger, faster charge, good for when you are out touring all day.

Connecting your phone directly into the vehicle usb port can cause issues with the device thinking it’s paired twice.

 

WHERE DO THE TOURS START?

You can set out from the official tour start locations with introduction, or join and pick up the commentary anywhere along the route. 

Or if you prefer to keep things flexible, the guide will make recommendations and suggest side-trips with estimated timing so you can decide.

HOW LONG DO I HAVE TO USE?

It’s a one time purchase that yours to keep and re-use.  No time limits.

Some of our tours can be completed in a day like the Road to Hana, Maui, others may take days or weeks to full explore, like Black Hills, Badlands National Park and Mount Rushmore National Memorial

 

IS IT A ONE-TIME PURCHASE OR SUBSCRIPTION?

It’s a one time purchase that yours to keep.  No time limits.

CAN I LISTEN TO MUSIC AS WELL?

Yes. The tours operate in background mode. The commentary is detailed, but not constant, so you can chat or play your own road trip playlist in-between audio points.

DO I ALSO NEED TO HAVE A MAP APP?

Generally no.

All of our tours include directions within the commentary, so you’ll have plenty of notice about important intersections and your options ahead.

Map apps (like Apple, Google) can lead you on a different route than the tour.

But they maybe are handy if you want to leave the tour route and find a specific restaurant.

WHAT ELSE DO I NEED TO DOWNLOAD?

All content, maps, audio, images etc are included in the initial download.

HOW OFTEN ARE THE TOURS UPDATED?

We regularly update the tours to reflect current conditions due to weather events or ongoing road closures.  As well as expanding the existing tour routes and adding new locations.

Please respect any closures that National Parks place on trails or areas due to wildlife movement, dangers or other circumstances.

WHAT DEVICES WILL IT WORK ON?

The tours will work on all mobile devices that include a GPS chip.

All iPhone and Android devices include a GPS chip.

Some iPad models – Apple only install a GPS chip on the more expensive WiFi+Cellular models.  

Kindle Fire do not include a GPS built in and therefore will not be able to track location in more remote locations.


Download Questions?

Call toll free number or chat online. Our local experts are happy to talk to you.

1.866.477.4171

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